Raffles Hotels & Resorts is a collection of luxury hotels and resorts worldwide, each distinguished by its elegance and residential charm. Each hotel is a landmark in its respective city, positioned at the top of its local market and rated among the very best in the world.

Raffles Hotels & Resorts was formed in 1989 to restore, redevelop and manage the world-famous Raffles Hotel, Singapore. In 1996, the Raffles brand was expanded beyond Raffles Hotel, Singapore, and since then, the group has distinguished itself by being a leader in terms of quality and in consistently delivering the Raffles promise to provide the best. Raffles’ relentless pursuit of service excellence has earned for its hotels and resorts a legion of international accolades, including Condé Nast World’s Best Places to Stay and Travel & Leisure World’s Best Awards. Its flagship Raffles Hotel, Singapore was voted Best Hotel in Asia in 2007 and 2008 by readers of Ultratravel magazine (published by The Daily Telegraph) while Raffles Beijing Hotel was named Best Luxury Hotel in Beijing at the 2008 Travel Trade Gazette China Travel Awards. Raffles Dubai, the latest addition to Raffles’ portfolio, is recognised among the world’s best new hotels by Condé Nast Traveler’s 2008 Hot List, and was named Best New Hotel Development in the Middle East at the 2008 Arabian Hotel Investment Conference. Raffles Hotels & Resorts is consistently ranked among the world’s top 10 hotel brands in the annual Condé Nast Traveler Business Travel Awards.

Raffles Hotels & Resorts is owned by Fairmont Raffles Hotels International, a leading global hotel company with 91 hotels and resorts worldwide under the Raffles, Fairmont and Swissôtel brands. The Company also owns Fairmont and Raffles branded Residences, Estates and luxury private residence club properties.

The Traveller's Palm
The culture of service excellence is embodied in our logo - the Traveller's Palm. The fine detailed drawing of the Traveller's Palm is the work of top British penmaster, David Horridge.

A native of Madagascar, it was introduced to Singapore in the early 1900s and became a favourite in landscaped gardens island-wide, including Raffles Hotel. The leaves of the Traveller's Palm are known to come to rest in an 'east-west' direction and thus have served as an informal compass for travellers making their way home after long journeys. Residents of Raffles hotels and resorts are greeted by our staff, who each wears a Traveller's Palm-design pin. It is an indication to our residents that they have found their way home.

The Raffles Hotels & Resorts Credo
"A successful hotel is something beyond its location, its decor or its amenities. A successful hotel is a place where you are cared for so well that you want to come back."

The Raffles Hotels & Resorts Difference
Raffles Hotels & Resorts's expertise covers a full spectrum from design conceptualization, spatial planning, technical services, hotel pre-opening services, marketing, quality assurance to general management. Our approach to each hotel is unique, innovative and market driven. Our commitment is to create and manage hotels and resorts of choice.

Our Goal
Raffles Hotels & Resorts strives to maintain and to be recognized as the operator of choice, of the finest hotels and resorts with a consistently high quality of service, resulting in cutting edge concepts and products.

Our Philosophy
Underlying all we do is a commitment to providing exceptional service to our customers, excellent training and career opportunities to our employees.

Our Vision
In the minds of travellers the world over, the name Raffles represents a promise to provide the best. Raffles Hotels & Resorts has earned international respect as a leading operator of fine hotels and resorts by consistently delivering on that promise. Our vision is to become a global name in the hotel and resort industry. We have the expertise, the passion and the competitive strength to achieve that goal.

Our Core Values

Responsibility and Integrity
We adhere to the principles of fairness and honesty and take responsibility for all of our actions.

Excellence
We embrace excellence in all that we do, always seeking opportunities to excel and consistently striving for the highest standards in our work.

 
Respect and Teamwork
We create a caring work environment where our staff work together to achieve common goals. We respect each individual and their contributions.

Continuous Improvement
We encourage continuous learning for our staff and provide meaningful opportunities for career growth and development. We are forward-looking, continuously seeking new ways to innovate our existing products and services, while developing and implementing creative business solutions to maintain our position as market leader.

Value Creation
We aim to create value to our owners by ensuring the viability and profitability of our properties. We are committed to pursuing strategic growth for Raffles.