Raffles Hotels & Resorts epitomizes enchanting experiences, embodying global sophistication and residential charm. Each is exclusive, intimate with a distinctive sense of place, imbued with heartfelt service that is intuitive and unobtrusive “like a gentle breeze”. Creating sensory journeys and captivating discoveries, Raffles is where guests arrive as residents, leave as friends and return as family.

Today, the Raffles name spans across the globe from exotic destinations to vibrant cities. Rated as among the best in the world, its hotels and resorts are often described as one of a kind and not one in a line and are elevated as legends and landmarks, beyond mere hotels and resorts.

Raffles Hotels & Resorts is owned by Fairmont Raffles Hotels International, a leading global hotel company with 91 hotels and resorts worldwide under the Raffles, Fairmont and Swissôtel brands. The Company also manages Fairmont and Raffles branded Residences, Estates and luxury private residence club properties.

The Raffles Brand Promise

Arrive as Residents,

Leave as Friends,

Return as Family.

The Traveller’s Palm
Raffles Hotels & Resorts’ culture of gracious hospitality and heartfelt service is embodied in its icon – The Traveller’s Palm.

Folklore tells that this spectacular native of Madagascar drew in thankful travellers of old; water stored in the base of its leaves quenched their thirst, and the orientation of the leaves in an East-West direction provided an informal compass to guide them home.

Today’s global travellers find a more refined form of sustenance on their journey by following this icon to Raffles hotels and resorts, where each employee wears a Traveller’s Palm-design pin. It is an assurance to our guests that they have found their way home.

Core Values

Excellence

We embrace excellence & consistently strive for the highest standards.

Respect

We respect each individual and the environment in which we operate.

Integrity

We adhere to the principles of fairness, honesty & accountability.

Caring

We create a caring environment and work together as colleagues to achieve common goals.