A successful hotel is something beyond its location, its décor or its amenities. A successful hotel is a place where you are cared for so well that you want to come back again and again as guests or grow your career as employees.
Our best and most talented people play the most critical part in providing emotional luxury personified by thoughtful, welcoming, graceful and charming hospitality, creating an oasis for the well travelled guests.
Raffles service pillars of Awareness, Anticipation, Adaptability, Action and Accountability create the Raffles service difference. It is the normal practice that stories of excellent service are widely shared and recognized to create a sense of pride to the respective individual and inspirations to others.
Our core values of Excellence, Respect, Integrity and Caring serve as the guiding principles in everything that we do. Our leadership team is committed to building a highly engaged workforce and creating a great workplace culture. Raffles Hotels & Resorts is recognised as one of Gallup’s Global Great Workplaces.
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