Frequently Asked Questions
Q: How do I purchase Raffles Gift Cards?
A: Raffles Gift Cards may be purchased online, or by visiting any Raffles Hotels & Resorts location.
Q: How is the Raffles Gift Card presented?
A: Raffles Gift Card is presented in an elegant card folder, where you can include a personalised message.
Q: In what denominations are Raffles Gift Cards sold?
A: Raffles Gift Cards can be purchased in any denomination, at a minimum value USD 100 or its equivalent.
Q: In what currency are Raffles Gift Cards sold?
A: Online purchases can be made in USD or SGD. At hotels, Raffles Gift Cards are sold in the local currency.
Q: How do I make online payment?
A: Payment can be made online through PayPal. A confirmation email will be delivered upon successful payment.
Q: How long does it take for a Raffles Gift Card to be delivered for online purchases?
A: All online gift card purchases will take 3 to 7 working days for courier delivery. A signed receipt will be requested from the recepient upon delivery.
Q: How do I purchase more than one card?
A: Online, you can purchase up to five gift cards in one order. To purchase more than five gift cards at once, please visit any Raffles Hotels & Resorts location.
Q: Can Raffles Gift Cards be ordered by telephone?
A: Raffles Gift Cards may be ordered online or by visiting any Raffles Hotels & Resorts location. We do not accept phone orders.
Q: What can Raffles Gift Cards be used for?
A: Raffles Gift Cards can be used for accommodation and more, including spa services, dining or other leisure activities at any facility managed by Raffles Hotels & Resorts. For in-house guests, any charge that can be applied to a hotel bill can be paid for with a gift card. This includes taxes and gratuities. To avoid any possible disappointment, we suggest that the recipient mention the gift card at the time of booking.
Q: Does the holder of a Raffles Gift Card have to be a hotel guest to use the card?
A: The recipient can use his/her Raffles Gift Card to pay for meals or services purchased at a Raffles hotel or resort, even if he/she is not currently a guest there.
Q: Does the full value of the gift card have to be redeemed at once?
A: Unlike a paper-based gift certificate, the Raffles Gift Card is designed to carry a balance. Therefore, if a guest uses his/her gift card to pay for something of lesser value than is stored on the card, the amount of the purchase will be subtracted and the remaining balance will stay on the card for future use.
Q. May I add money to a Raffles Gift Card that I already have?
A. Yes, you may visit any Raffles Hotels & Resorts location to add additional funds onto your Raffles Gift Card.
Q: Do Raffles Gift Cards have an expiry date?
A: Raffles Gift Cards do not expire.
Q: Can money on a Raffles Gift Card be redeemed for cash?
A: Money on a Raffles Gift Card cannot be redeemed for cash and must be used as payment at any Raffles hotel or resort location.
Q: Can I return a gift card for a refund?
We are sorry, but Raffles Gift Cards purchased either online or at our hotels or resorts cannot be returned.
Q: What do I do if my gift card is lost, stolen or destroyed?
A: While Raffles Hotels & Resorts is not responsible for lost, stolen or destroyed gift cards, we will endeavor to assist you in securing the funds on your card. In order to do this, you will need to provide proof of purchase and/or the full gift card serial number from the back of the card by email to firstname.lastname@example.org. We will then research your card and freeze any remaining balance found to be on your card. This balance will then be transferred to a new gift card. This replacement gift card will be sent to you at no cost. Regrettably, without this information, we will be unable to assist you.
Q: What happens if I find a gift card that I reported lost or stolen?
A: If we sent you a replacement card, then you can discard it. Once the balance has been frozen and transferred to a new gift card, the old card has no value and cannot be accepted for payment at Raffles Hotels & Resorts.
Q: Can I buy Raffles Gift Cards from other sources?
A: We strongly recommend that you only purchase gift cards from either Raffles Hotels & Resorts, or through one of our affiliates. We do not bear responsibility for gift cards purchased from outside a Raffles Hotels & Resorts affiliated source.
Q: How do I check the balance amount on my Raffles Gift Card?
A: Click here for balance check page. Enter your gift card number and a security code to check the balance amount.