Facilities
Raffles Spa offers relaxation and rejuvenation through a wide selection of services and facilities including treatment rooms, outdoor lap and fun pool, Jacuzzi, fitness center, sauna and steam room.
Hours of Operation
Raffles Spa is open daily from 6:00 a.m. to 10:00 p.m. Spa treatments begin at 10:00 a.m. until 10:00 p.m.
Location
In the heart of the city of Phnom Penh, Raffles Spa at Raffles Hotel Le Royal is only 20 minutes drive from International Airport. Our spa is located above Café Monivong and next to the Executive Offices, on level 2 of the hotel.
Admission
Residents and Patrons have complimentary use of the general facilities at Raffles Spa.
Reservations
To avoid disappointment, advance reservations are recommended for spa treatments and services. Treatments may be purchased individually or as part of a package.
Check In
Please check in at the Raffles Spa reception at least 15 minutes prior to your scheduled appointment to allow yourself time to change, fill out your personal profile and familiarize yourself with our facilities. Late arrivals will be subject to reduce treatment time.
Spa Private Label Products
Raffles Spa works with professionals in aromatherapy, naturopathy, ayurvedic medicine, botanical and marine sciences to bring you a product range which is natural and safe for sensitive skin and balanced for the body and mind.
Our distinctive collection of Raffles Spa private label and international spa products are also available for purchase from our Spa Boutique.
Gift Certificates
Our consultants will assist you in selecting creative gifts, products and packages from the variety of service and treatments we provide. For your convenience, products and gift certificates can be ordered via the telephone or e-mail. We request that you have your credit card ready when placing your order.
Payment
Raffles Spa accepts all major credit cards. Hotel residents may charge spa treatments, services and products to their room or pay cash to the cashier counter. Prices are subject to 5% service charge and applicable taxes. All prices are in US Dollars.
Cancellation Policy
The treatments you select are reserved especially for you with one of our trained practitioners. A 24-hour cancellation notice is kindly requested to help us reschedule your appointment. Any cancellation short of 2 hours notice will incur a 50% cancellation fee.
Refund Policy
Treatment packages, courses and products are not exchangeable or refundable.
Valuables
We request that jewels not be worn during your visit to the spa and suggest that all valuables be left in the safe deposit box in your room for security. The Management of Raffles Spa is not responsible for money and valuables brought into the spa premises.
Amenities
We have separate male and female changing areas with lockers and shower facilities. We also provide complimentary amenities and toiletries.
Special Considerations
Residents and Patrons with high blood pressure, a heart condition or expectant mothers are advised to consult a doctor first before participating in spa treatments and using the spa facilities.
Smoking and Alcohol
Smoking and consumption of alcohol within the spa is strictly prohibited. Alcohol consumption is not advised before any spa treatment.
Minimum Age
Only individuals 18 years of age and above are allowed to enter and use the Raffles Spa's services and facilities.
Gratuities
Gratuities are left to the discretion of the Residents and Patrons.
Etiquette
To ensure our Residents and Patrons enjoy the peaceful sanctuary of Raffles Spa, we respectfully request that all visitors keep noise to minimum in the spa's treatment and relaxation areas. Mobile phones, pagers and electronic devices are discouraged. Your cooperation is appreciated.