Frequently Asked Questions

Q: How do I purchase Raffles Gift Cards?

A: Raffles electronic Gift Cards may be purchased online at https://www.buyatab.com/custom/raffles/. Raffles plastic Gift Cards may be purchased by visiting any Raffles Hotels & Resorts location.

Q: How is the Raffles plastic Gift Card presented?

A: Raffles Gift Card is presented in an elegant holder, where you can include a personalized message.

Q: In what denominations are Raffles Gift Cards sold?

A: Raffles electronic or plastic Gift Cards can be purchased in any denomination between $25 to $2,000 USD or EUR, or the equivalent in local currency.

Q: In what currency are Raffles Gift Cards sold?

A: Online purchases can be made in USD or EUR. At hotels, Raffles Gift Cards are sold in local currency.

Q: How do I place an online order?

A: Electronic gift cards are available for online purchase using a valid credit card at https://www.buyatab.com/custom/raffles/. A confirmation email will be delivered once the purchase transaction is approved and processed. You will also receive an email notification should the transaction be declined to allow you to contact your card issuer for further details.

Q: How long does it take for a Raffles e-Gift Card to be delivered for online purchases?

A: All online e-gift cards will be sent to the recipient email address provided, in most instances, within 10 minutes of an approved purchase.

Q: How do I purchase more than one card?

A: Online, you can purchase any number of e-gift cards up to a maximum purchase basket of $5,000 USD or EUR. To purchase physical gift cards, please visit any Raffles Hotels & Resorts location.

Q: Can Raffles Gift Cards be ordered by telephone?

A: Regretfully, we do not accept phone orders.

Q: What can Raffles Gift Cards be used for?

A: Raffles Gift Cards can be used for accommodation and more, including spa services, dining or other leisure activities at any facility managed by Raffles Hotels & Resorts. For in-house guests, any charge that can be applied to a hotel bill can be paid for with a gift card. This includes taxes and gratuities. To avoid any possible disappointment, we suggest that the recipient mention the gift card at the time of booking.

Q: Does the holder of a Raffles Gift Card have to be a hotel guest to use the card?

A: The recipient can use his/her Raffles Gift Card to pay for meals or services purchased at a Raffles hotel or resort, even if he/she is not currently a guest there.

Q: Does the full value of the gift card have to be redeemed at once?

A: Raffles electronic and plastic Gift Cards are designed to carry a balance. Therefore, if a guest uses his/her gift card to pay for something of lesser value than is stored on the card, the amount of the purchase will be subtracted and the remaining balance will stay on the card for future use.

Q. May I add money to a Raffles Gift Card that I already have?

A. Yes, you may visit any Raffles Hotels & Resorts location to add additional funds onto your Raffles plastic Gift Card. Electronic Gift Cards are not reloadable.

Q: Do Raffles Gift Cards have an expiry date?

A: Raffles Gift Cards do not expire.

Q: Can money on a Raffles Gift Card be redeemed for cash?

A: Money on a Raffles Gift Card cannot be redeemed for cash and must be used as payment at any Raffles hotel or resort location.

Q: Can I return a gift card for a refund?

A: Raffles Gift Cards purchased either online or at our Raffles hotels or resorts are non-refundable.

Q: What do I do if my gift card is lost, stolen or destroyed?

A: While Raffles Hotels & Resorts is not responsible for lost, stolen or destroyed gift cards, we will endeavor to assist you in securing the balance of funds remaining on your card at the time the card is reported. To protect your Raffles gift card balance, please ensure that it is registered online at https://cws.givex.com/cws4.0/fairmontraffles/. When notified that a gift card has been reported as lost, stolen or destroyed the existing balance will be frozen and a replacement card will be issued for that amount. Prior to notification, any use of the card is at your risk.

Q: What happens if I find a gift card that I reported lost or stolen?

A: If we sent you a replacement card, then you can discard it. Once the balance has been frozen and transferred to a new gift card, the old card has no value and cannot be accepted for payment at Raffles Hotels & Resorts.

Q: Can I buy Raffles Gift Cards from other sources?

A: We strongly recommend that you only purchase Raffles gift cards from either Raffles Hotels & Resorts, or through one of our affiliates. We do not bear responsibility for gift cards purchased from outside a Raffles Hotels & Resorts affiliated source.

Q: How do I check the balance amount on my Raffles Gift Card?

A: Gift Card balances can be checked online at https://cws.givex.com/cws4.0/fairmontraffles/check-balance/.