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Terms and Conditions

Raffles Gift Cards is redeemable against any direct hotel charges managed by Raffles Hotels & Resorts at time of redemption. Please note that Raffles Gift Cards can also be redeemed at Raffles owned and operated golf courses, Raffles owned and operated food & beverage outlets, Raffles owned and operated spas and any other outlet pertaining to Raffles Hotels & Resorts.
Raffles Gift Cards are available for purchase online in US Dollars or Singapore Dollars.  Raffles Gift Cards may also be purchased directly at any Raffles Hotels & Resorts location in local currency.   If redeemed at a hotel or resort where the local currency is other than the currency in which the gift card was purchased, the gift card terminal will seek the current exchange rate powered by Oanda to calculate the current value of the gift card.
Raffles Gift Cards may be combined with other forms of payment. Guest charges in excess of the gift card's stored value may be settled with cash or major credit card. Raffles Gift Cards are not exchangeable for cash and have no value unless redeemed.
Raffles Hotels & Resorts is not responsible for lost, stolen or destroyed cards. In the event that a gift card is lost or stolen, we will require proof of purchase and/or the gift cards serial number from the back of the card sent to us via email. With this information, Raffles Hotels & Resorts will research the gift card and where a remaining balance is found, a replacement card will be issued for that amount. Without this information, we regret that we will be unable to assist you.
Use of this Card constitutes acceptance of these terms and conditions. Raffles Hotels & Resorts reserves the right to amend the terms and conditions without prior notice.

Return Policy

We are sorry, but Raffles Hotels & Resorts gift cards purchased either online or at our hotels or resorts cannot be returned.

Gift Card Purchases

The gift card is not guaranteed by Raffles Hotels & Resorts where the gift card has been purchased from someone other than Raffles Hotels & Resorts or an affiliated source.

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