Terms of Use

Acceptance of Terms

By accessing the Raffles web site and any pages thereof (hereinafter referred to as the 'Raffles Site', you agree to the following Terms of Use and Legal Information. All information, documents, products, trademarks, services and other material (including any software and links on the Raffles Site) (hereafter referred to as 'Content'), available on the Raffles Site are subject to these Terms of Use and Legal Information.

Intellectual Properties

The Content of the Raffles Site is the copyright property of Raffles or its licensors. However, Raffles does not own all trademarks which may be mentioned in the Content of the Raffles Site. Any reproduction, republication or distribution of any of the Content of the Raffles Site without the express written consent of Raffles is prohibited.

The name of Raffles and the components of its logo are registered trademarks, owned by the following company:

  • Raffles Hotels & Resorts
  • 250 North Bridge Road
  • #10-00 Raffles City Tower
  • Singapore 179101

The Raffles Site may contain or make reference to trademarks, patents, trade secrets, copyright, technologies, products, processes or other proprietary rights of Raffles and / or other parties. In particular no license to or right in any of the trademarks, patents, trade secrets, copyright, technologies, products processes or other proprietary rights of Raffles and / or other parties is granted to or conferred upon you.

With respect to all communications you make to Raffles regarding Raffles information, which do not contain Personal Information (for Personal Information please see the Raffles Privacy Policy), including but not limited to feedback questions, comments, suggestions and the like.

You should have no right of confidentiality in your communications and Raffles shall have no obligation to protect your communications from disclosure;

Raffles shall be free to reproduce, use, disclose and distribute your communications to others without limitations; and

Raffles shall be free to use any ideas, concepts, know-how or techniques contained in your communications for any purpose whatsoever, including but not limited to the development, production and marketing of products and services that incorporate such information.

Warranties / Representation

No Binding Offer

The Content of the Raffles Site is intended for informational purposes only and does not in any case constitute a legally binding offer. For more detailed information regarding the Online Reservation Service please check the relevant Raffles Site and its overview section.

No Reliance (Accuracy, Reliability and Completeness of Site)

While Raffles makes good faith efforts to verify that the Content of the Raffles Site is accurate, complete and current, Raffles or its contractual partners make no express or implied warranty or representation (including liability towards third parties) as to its accuracy, reliability or completeness, Raffles reserves the right to change, add to and cancel any information, documents, products, services and other material (including any software and these Terms of Use and Legal Information) available on the Raffles Site will be subject to the most current version of the Terms of Use and Legal Information of Raffles.

The Raffles Site contains information on Raffles' worldwide products and services, not all of which are available in every location. A reference to a Raffles product or service on the Raffles Site does not imply that such a product or service is or will be available in your location.

Liability Waiver

Your use of the Raffles Site is at your own risk. Under no circumstances shall Raffles and / or its contractual partners, any of its affiliates, officers, directors, employees, subsidiaries or parents be liable for any damages, whether direct, indirect, punitive, special, incidental, or consequential damages, and including, without limitations, lost revenues or lost profits, arising out of or in any way connected to the access to or use of, reliance on, or inability to access or use, the Content of the Raffles Site, or resulting from the access to, or inability of access to linked web sites, whether based on contact, tort, strict liability or otherwise, even if Raffles and / or its suppliers has / have been advised of the possibility of damages.

The Content of the Raffles Site is provided 'AS IS' without warranty of any kind, either express or implied, including, but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement.

Raffles Information may contain technical inaccuracies or typographical errors. Raffles reserves the right to make changes, corrections and and / or improvements to Raffles Information, and to the products and programmes described in such information, at any time without notice.

No Warranty For Virus-Free Content

Raffles assumes no responsibility for, and makes no warranty that, the functions on the Raffles Site will be uninterrupted or error-free, that defects will be corrected, or that the Raffles Site (including its Content) or the servers that make it available will be free of viruses or other harmful components.


No responsibility for or endorsement of linked web sites

The Raffles Site may contain links to other web sites, which are not being maintained by Raffles. Raffles cannot be held responsible for the information, products, services or other material obtained on such other web sites and will not be liable for any damages arising from the access to or use of such a web site. The inclusion of these links does not imply an endorsement of the linked sites, the Content therein including any linked addresses.

No linking without consent of Raffles

The linking of other web sites to the Raffles Site is prohibited without express, prior written consent of Raffles.

Data Security on the Internet

General Information

Please take into consideration that the World Wide Web is a publicly accessible system. Each time personal information is made available online this is done at your own risk. Your data might be lost under way or may be accessible to unauthorised third persons.


The Raffles Site is not configured to collect any identifiable personal information from the visitor while browsing on it. It collects information for general statistical purposes only. Unless you voluntarily provide Raffles with your Personal Information (for example your first and last name, title, mailing address, e-mail address, telephone and fax number, language, employer, business title, divers preferences regarding accommodation and travel habits or other personal identifying information) it will not be available to Raffles.

Internet Protocal (IP) Address

Every time you browse the Internet an IP address is automatically assigned to your computer. When users request a page from the Raffles Site, Raffles' servers log the user's current IP address. IP addresses are used to diagnose problems.


The Raffles Site puts to use 'cookie' technology. These cookies are designed to facilitate your visit on Raffles' Site. For example cookies are used to prevent the same user from making repeated enrolments in Raffles' Guest Book.

Encryption System

When you provide Personal Information as for example your name, address or credit card number while making a reservation, your information is encrypted when travelling over the Internet. After your information reaches Raffles it is stored on a secure server that resides behind a firewall. The firewall is designed to block access to this data from outside Raffles.

Governing Law and Jurisdiction

By accessing and using any services of the Raffles Site, the user and Raffles agree that all matters relating to and / or any disputes arising out of the user's access to, or use of the Raffles Site shall be governed by and interpreted and construed and enforced exclusively in accordance with the substantive domestic laws of Singapore, without regard to the conflicts of law principles thereof and the 1980 Vienna Convention.