Web accessibility

The international Web Accessibility Initiative (WAI) defines Web accessibility as follows:

"Web accessibility means that websites, tools, and technologies are designed and developed so that people with disabilities can use them. More specifically, people can: perceive, understand, navigate and interact with the Web, and contribute to the Web. Web accessibility also benefits people without disabilities, for example older people with changing abilities due to ageing.


Web accessibility encompasses all disabilities that affect access to the Web, including: visual, auditory, physical, speech, cognitive and neurological disabilities."

Source: Introduction to Web accessibility

Raffles : An inclusive environment

Raffles Hotels & Resorts is particularly committed to ensuring that each and every person feels welcome in our hotels.



As part of our global inclusiveness strategy, we are in the process of improving the accessibility of our websites to provide an experience that is inclusive for all users. We believe that all users, regardless of their physical or mental ability, device or reason for using the Web, are entitled to benefit from the best service that we can offer them.

Our web commitment

To ensure sustainable accessibility on our websites, we have initiated a number of projects:

  • A situational analysis of the website via a WCAG 2 - Level AA accessibility audit
  • Increased awareness and improved expertise among our teams
  • The implementation of specific accessibility tools and documentation
  • The consideration of accessibility in our web projects from the start
  • Support from accessibility experts

Our efforts to make our sites accessible will be focused on the hotel information and reservations department areas, which will be displayed on the following pages:

  • The homepage
  • The booking engine
  • The hotel searches results
  • The information sheets about our hotels
  • The booking path

Need help?

While we are implementing these changes, if you encounter any difficulties making a reservation or finding hotel information on our site, please contact us:

Europe Click to expand

  • Austria

    00 800 1723 3537 24/24 7/7 * Gratis Anruf

  • Belgium (French)

    00 800 1723 3537 24/24 7/7 * Appel gratuit

  • Belgium (Nederlands)

    00 800 1723 3537 24/24 7/7 * Bel Gratis

  • Denmark

    00 800 1723 3537 24/7 * Toll Free for the caller

  • France

    00 800 1723 3537 24/24 7/7 * Appel gratuit

  • Germany

    00 800 1723 3537 24/24 7/7 * Gratis Anruf

  • International Europe

    +1 506 870 6794 24/7 * the price of international call to Canada

  • Ireland

    00 800 1723 3537 24/7 * Toll Free for the caller

  • Italy

    800 788 684 24/24 7/7 * Chiamata gratuita

  • Netherland

    00 800 1723 3537 24/24 7/7 * Bel Gratis

  • Norway

    00 800 1723 3537 24/7 * Toll Free for the caller

  • Poland

    +1 506 870 6794 24/24 7/7 * cena połączenia międzynarodowego do Kanady

  • Portuguese

    +1 506 870 6794 24/24 7/7* o preço da chamada internacional para o Canadá

  • Russia

    +1 506 870 6794 24/7 * Цена на международные звонки в Канаду

  • Slovakia / Hungary / Romania

    +1 506 870 6794 24/7 * the price of international call to Canada

  • Spain

    900 987 636 24/24 7/7 * Llamada gratuita

  • Sweden

    00 800 1723 3537 24/7 * Toll Free for the caller

  • Switzerland

    00 800 1723 3537 24/24 7/7 * Appel gratuit

  • Turkey

    +1 506 870 6794 24/7 * Kanada'ya uluslararası aramanın fiyatı

  • UK

    00 800 1723 3537 24/7 * Toll Free for the caller

Americas Click to expand

  • Argentina

    +1 506 870 6794 24/7 * el precio de una llamada internacional a Canadá

  • Brazil

    +1 506 870 6794 24/7 * o preço de uma chamada internacional para o Canadá

  • Canada (English)

    +1 800 768 9009 24/7 * Toll Free for the caller

  • Canada (French)

    +1 800 768 9009 24/24 7/7 * Appel gratuit

  • Chile

    +1 506 870 6794 24/7 * el precio de una llamada internacional a Canadá

  • Colombia

    +1 506 870 6794 24/7 * el precio de una llamada internacional a Canadá

  • Mexico

    001 800 514 4569 24/7 * el precio de una llamada internacional a Canadá

  • South America

    +1 506 870 6794 24/7 * el precio de una llamada internacional a Canadá

  • Uruguay

    +1 506 870 6794 24/7 * el precio de una llamada internacional a Canadá

  • US

    +1 800 768 9009 24/7 * Toll Free for the caller

Asia Click to expand

  • China

    4001 200 635 24/7 *免费电话

  • Hong Kong

    00 800 1723 3537 24/7 * Toll Free for the caller

  • India

    000 800 100 8146 24/7 * Toll Free for the caller

  • Indonesia

    8033218124 24/7 * Toll Free for the caller

  • Japan

    0120 951 096 24/7 * Toll Free for the caller

  • Malaysia

    00 800 1723 3537 24/7 * Toll Free for the caller

  • Middle East

    +1 506 870 6794 24/7* the price of international call to Canada

  • Philippines

    180018530010 24/7 * Toll Free for the caller

  • Singapore

    00 800 1723 3537 24/7 * Toll Free for the caller

  • South Korea

    0079885238030 24/7 * Toll Free for the caller

  • Taiwan

    00 800 1723 3537 24/7 * Toll Free for the caller

  • Thailand

    001 800 15949 57604 24/7 * Toll Free for the caller

  • Vietnam

    +1 506 870 6794 24/7 * the price of international call to Canada

Australia & Pacific Click to expand

  • Australia

    00 800 1723 3537 24/7 * Toll Free for the caller

  • Fiji

    +1 506 870 6794 24/7* the price of international call to Canada

  • New Zealand

    00 800 1723 3537 24/7* Toll Free for the caller

Others Click to expand

  • Other Countries

    00 800 1723 3537 24/7 * the price of international call to Canada