Raffles The Palm Dubai
Created for profound wellbeing and palatial pleasure. A 5* beach palace crafted by masters for connoisseurs. Enjoy personal Raffles service & vibrant culture.
Just For You
Enjoy our specially curated offers and packages best suited for your very own Raffles experience.
Comfortable and luxurious.
Comfortable, luxurious, staff were very hospitable.
Another perfect stay
This is our third time this year of visiting raffles and never disappointed The club facilities are amazing and the staff are so attentive and could not have looked after us better The accommodation is very well appointed and beautifully furnished Fantastic restaurants Grounds and pool and beach immaculate
We had the best time. Beautiful hotel, amazing staff, great views and wonderful weather.
Bad check in experience
Overall BAD, details as below: 1- I was waiting to check in for 20 min waiting for my turn in a 5 star hotel! 2- In house Guests who was having some questions, were allowed to jump in the Q without respecting people waiting turn( and that was accepted by the lobby team) 3- At the check in, the lady was un able to find my booking for 15 min, however I gave ger my full name, Emirates ID & booking confirmation 4- Later on the room payment was not reflected and I was asked to pay the room rate AGAIN, till I had to show a proof the room rate is already pre-paid. 5- Room was not ready and I needed to wait for another 20 min till it is cleaned, So I entered the hotel 3pm and we went to the room at 4:10pm, in which hotel in earth check in takes 70 min ?! 6- The pool team were amazing, friendly, helpfull and hospitality oriented❤️ 7- Osman from concierge was amazing and super helpfull as well. 8- Tariq the Duty manager made me feel that I wanted something for free due to the bad check in experience, however I already pre-paid the room rate and paid the upgrade fees at the check in time, I didnt want anything for free, I just wanted to have a nice weekend with my wife :( Tariq the duty manager didnt even apolgize of what happened and acted as if its normal experience, and refused to upgrade my room and I told him I am ready to pay for the upgrade, but still he said “NO OTHER ROOM AVAILABLE IN THE FULL HOTEL” 9- At the check out I was not allowed to leave the hotel as they AGAIN claimed that room rate is not paid, I was very embaressed in front of other guests, and they didnt even feel that they did something wrong, they acted as if I am a transaction that they need to finish it to go to the second guest, very cold, rude, and unproffesional. 10- At the end after 20min with the front office team, thet said sorry we found the payment, I was very close to call the police because me and my wife felt disrespected, annoyed and embarresed . *First and last time to stay in this hotel again.Thanks to your front office team ruining me and my wife’s weekend👏🏽
Friendly and relaxing
Warm and welcoming, food and service excellent. Excellent location and would certainly visit again.
Very nice hotel.
Rooms very nice (club). Hotel decor very nice. Most workers very nice people. Not enough restaurants. Main restaurant very poor, worst experienced in Dubai.
Good service and rooms and facilities
Everything was perfect from decoration, facilities, atmosphere, cleaning and many other surprises. The service was 6 stars. The atmosphere of resort is relax and peaceful. Hotel staff take care of everything for us: setting restaurants, organised Birthday event, information of Dubai attraction and etc … The activity of resort is perfect. The food of all restaurants have many choices and delicious. Feeling that you stay in Paradise
Good evening our stay was to a outstanding level , service was to a high standard, facility's pool area and gardens were acceptional, the only negative feedback would be the hotel needs more restaurants and variety of food, we will be back for sure Regards Ashley And Laura W.