Raffles The Palm Dubai
Created for profound wellbeing and palatial pleasure. A 5* beach palace crafted by masters for connoisseurs. Enjoy personal Raffles service & vibrant culture.
It was the best
Your hospitality and respectful behavior is outstanding Manet. Everywhere in the hotel is very clean and favor.
5-star hotel with 6-star service
Raffles the Palm Dubai is simply the best hotel ever, with even better service on all levels. It is a complete satisfaction of all your senses. The calmness of the Palm combines with the nature, the exceptional service and unique food is giving all that you need. We are a family of 4-two adults and two little children and we enjoyed every minute of our stay in the hotel. The reception- we arrived earlier than the time for the usual check-in, but fortunately our room was prepared and available earlier. This was quite a nice surprise after our night flight to Dubai, especially with the little kids. Then, we headed directly to breakfast. Everybody was quite nice at the reception, but one lady - Ozge was particularly attentive to our daughter. The concierge and the butler service- exceptional! We received advises on shopping malls, on places to visit in Dubai and nearby. There were always a couple of guys ready to help with any needs, to call for a taxi, to open the door of the taxi later on arrival and to say “Welcome home”. Well, these are the little things in our every day life which however make always a good impression. A taxi came with several tins of cola on the back seat and our butler asked the taxi to clean up the mess. The housekeeping- amazing! Our room was clean to the tiniest spot, and we had fruits and drinking bottled water for free every day. May be if you are travelling without kids this will not be of major interest for you, but being with babies that should eat every 3-4 hours and need plenty of water this is absolute necessity. Every night the lighting in the room was changed to night mode, the riddles were put on and last check of the mini bar was made. We appreciated the separate space in the room for luggage, clothes and shoes. This helped us to have the room itself clean and organized all the time. The pools -one for children and one for adults were warm and pleasant, the staff taking care of us from the security to the waiters was very well trained. During some of the warmest parts of the days we were given cold wet towels with lavender aroma, which were very useful not only for refreshment, but also to clean up the hands of our son who was discovering the sand for the first time. The kids club, the outdoor activities, the cinema-we and our kids enjoyed these services to the most and were quite happy with the outdoor playground. Thank you all for looking after our daughter and making her trying to speak in English at the end of our stay. The Sola Jazz club- even that we were not able to enter because of the kids we were passing by to talk with the hostess Stella every night and to listen 1-2 songs in front of the club. The lobby- the ladies were very polite and attentive to our kids. Roma, Ari and team, we truly appreciate your kindness. The Le Jardin restaurant- last but not least. Complete pleasure -tasty food all the time, great choice, special meals prepared for our kids, exceptional service. Pankaj and his team made us all feel at home and even better. There are no words that can express our gratitude to you for having and taking care of us during the 7 nights of our stay at breakfast and dinner. We felt like you were reading our thoughts. Everything was already prepared and ready for us before we even thought of it. From the staff we were pleased to have been served by Yudi, Mujahid, Farhan, Gaby (the hostess). And when you think that nothing else can be better, you are amazed by the live music during dinner, a lady playing piano in the lobby every afternoon, elegant weddings in the garden and a concert of Philipp Kirkorov by all of a sudden (Wow!). Thank you, All and each of the Team. We are looking for our next stay with you!
Fabulous hotel and staff 2 downfalls People smoking around the pool suggest designated smoking area and when you have guests arrive suggest you inform them if a big wedding I woke up 3am in the morning to hearing power tools from workers in the wedding site
Really lovely, beautiful hotel and amazing staff. The Club Lounge was especially good.
Hello Team It was a pleasure staying at Raffles, the property is nothing less than a palace and he views are cheery on the cake. It was comforting and we had a beautiful time, nothing less we would have asked to celebrate our anniversary at Raffles The Palm. I would love to give my appreciations to few of the team who made our stay worth a while. Starting off with Adhiraj Singh from Sales - in one line thank you for everything. Then of course Fahad from Front Desk for a smooth check inn check out process, Prakash, tari, Edwin, Isuru, Sakshi, Siva from the butler service team thank you for impressing us you all made sure to give us the best experience on our anniversary. Aakash from club lounge was mesmerising, he made us try his signature cocktails and we were blown away with his skills, knowledge & creativity. Those were one of the best cocktails. Thank you to the entire raffles team for giving us a wonderful experience. See you all very soon. Once again Mr. Adhiraj Singh thank you for helping us out booking this property and making sure that our days are lovely at your property. Thank you team Raffles
SPOILT BY NOISE
THE VILLA WAS PERFECT, BUTLER WAS BRILLIANT UNFORTUNATELY THE VACATION WAS SPOILT BY THE NOISE OF PARTIES ARRANGED IN THE GARDENS NEXT TO THE VILLA AS WELL AS THE SETTING UP BY CONTRACTORS WHO USED THE FOOTPATH BETWEEN OUR VILLA AND THE BEACH.
Generally the stay was good but we had issues with the pool temperatures. The outdoor pool heating was not working and was cold at 27.5 degrees C which is below the threshold and felt cold for our 2 year old son. Likewise next day on Sunday we used the indoor pool and he was shivering so took him out after 5 minutes as he was not enjoying it at all - indoor pools are usually heated slightly more to circa 30-31 degrees to compensate for lack of solar heat too when outdoors. Check out member of staff seemed uninterested which didn’t leave a great impression - no real opportunity to discuss the above as was very formal at just closing the bill.
F&B services could be improved
The Raffles Club, the view, the pool, the beach, the Kids Club and the list goes on… It was an absolute pleasure!!! A special thanks to Fahad and Ayana (In reception at the Raffles Club Lounge).