Raffles The Palm Dubai
Created for profound wellbeing and palatial pleasure. A 5* beach palace crafted by masters for connoisseurs. Enjoy personal Raffles service & vibrant culture.
Raffles The Palm Dubai
Experience of a lifetime
Hi I wrote an in depth review on trip Advisor , but I was blow away with mr Harish and Ms Khushi ! Mr Harish connected me With ms khushi even though it was his day off , they prepared an amazing room, and made everything extra special For my mums birthday with a cake and photo and decorations , I’ve travelled the world and my job is to create customer experiences and SOPS for company’s so I am exposed to quality service a lot , that being said I have never been treated as well as the two people I mentioned have treated me
Excellent in every way !!!
The upgrade was really appreciated and never be forgotten!!
Amazing hotel! The team at Raffles were outstanding from the minute we arrived. Nothing was too much trouble.
I had always wanted to stay at Raffles and the 6 days and nights were made memorable by not the location or the grandeur of the place, but the people who looked after us during our stay there. Second to the amazing Raffles Team was the beautiful room and grand terrace overlooking the sea. The bed and pillow were so comfortable. Breakfast was delightful. The selection of food available had something for everyone. The breakfast pastries were hard to resist.
Comfortable and luxurious.
Comfortable, luxurious, staff were very hospitable.
Another perfect stay
This is our third time this year of visiting raffles and never disappointed The club facilities are amazing and the staff are so attentive and could not have looked after us better The accommodation is very well appointed and beautifully furnished Fantastic restaurants Grounds and pool and beach immaculate
Tolle Suite
Great stay
We had the best time. Beautiful hotel, amazing staff, great views and wonderful weather.
Bad check in experience
Overall BAD, details as below: 1- I was waiting to check in for 20 min waiting for my turn in a 5 star hotel! 2- In house Guests who was having some questions, were allowed to jump in the Q without respecting people waiting turn( and that was accepted by the lobby team) 3- At the check in, the lady was un able to find my booking for 15 min, however I gave ger my full name, Emirates ID & booking confirmation 4- Later on the room payment was not reflected and I was asked to pay the room rate AGAIN, till I had to show a proof the room rate is already pre-paid. 5- Room was not ready and I needed to wait for another 20 min till it is cleaned, So I entered the hotel 3pm and we went to the room at 4:10pm, in which hotel in earth check in takes 70 min ?! 6- The pool team were amazing, friendly, helpfull and hospitality oriented❤️ 7- Osman from concierge was amazing and super helpfull as well. 8- Tariq the Duty manager made me feel that I wanted something for free due to the bad check in experience, however I already pre-paid the room rate and paid the upgrade fees at the check in time, I didnt want anything for free, I just wanted to have a nice weekend with my wife :( Tariq the duty manager didnt even apolgize of what happened and acted as if its normal experience, and refused to upgrade my room and I told him I am ready to pay for the upgrade, but still he said “NO OTHER ROOM AVAILABLE IN THE FULL HOTEL” 9- At the check out I was not allowed to leave the hotel as they AGAIN claimed that room rate is not paid, I was very embaressed in front of other guests, and they didnt even feel that they did something wrong, they acted as if I am a transaction that they need to finish it to go to the second guest, very cold, rude, and unproffesional. 10- At the end after 20min with the front office team, thet said sorry we found the payment, I was very close to call the police because me and my wife felt disrespected, annoyed and embarresed . *First and last time to stay in this hotel again.Thanks to your front office team ruining me and my wife’s weekend👏🏽
Friendly and relaxing
Warm and welcoming, food and service excellent. Excellent location and would certainly visit again.
Very nice hotel.
Rooms very nice (club). Hotel decor very nice. Most workers very nice people. Not enough restaurants. Main restaurant very poor, worst experienced in Dubai.