Raffles Istanbul
Raffles Istanbul situates above the Bosphorus at the intersection of Istanbul’s best connections, perfectly located to experience this timeless place, located at the Zorlu Center – where high fashion, performance and art converge.
Unbelieveable Place
From Checking in to the hotel to checking out was an amazing experience. The hotel is stunning and shops and restaurants are great. The private dinning crew was amazing, one of the best hotels we’ve stayed at. We are from United States and they made us feel like home. We want to thank Bugra and Adem for everything they did, such a great staff. Thank you guys see you next year 🙂
Some good, some bad
Well staying in a suite clearly provides a great experience. I had great service, a beautiful room, and everything in the space functioned as was required for a room costing 5x what a standard room cost. Staying in a standard , business-reserved unit was not a good experience. The air conditioning is shut off during the night making it difficult to sleep. The fuse for the AC blew one night and I had to have an engineer to the room at 3:30 am. The meal from the kitchen was terrible, the chef called to apologize, told me it would be taken off the bill. It was not and I had to ask for it to be removed when checking out. The hose for the bidet in the lower tier room was dangerous; more like a pressure washer. I had this changed out as well. The soap and shampoo on the lower tier room was not of best quality. I expected more from a Raffles hotel, honestly. I have stayed all over the world with numerous different providers and this was by far the most problems I have had in one location. And while the hotel was apologetic, they did little to compensate me for two lost nights of sleep or a terrible room service meal. Offering me something else to eat at 11:30 pm is not a good solution. Definitely need to work on their hotel.
Very warm welcoming to the hotel and excellent service. Breakfast was truly wonderful
I will make it short unbelievably
All staff are highly trained and customer focused
Spacious, well-appointed and comfortable rooms; professional and thoughtful staff; great service!
I had a pleasant and seamless experience during check-in and check-out. The service staff e.g. housekeeping, lobby lounge and spa were professional and thoughtful in their actions.
Excellent Service
Great Hotel
Great service from Check-in to Check out, as usual.
Everything is amazing location and service and staff
Good location with great service and amazing staff
Clean room, good service (water leak in toilet)
Overall experience was more than outstanding. I like the fruit plate and the room is clean. Only thing is the bidet was leaking causing the bathroom and part of the corridor soaking wet. I realised it after I return to my room several hours later. Response from technician was decent and the room service took care of the rest.