Raffles Hainan
Overlooking the deep blue tropical waters of Clearwater Bay, Raffles Hainan is an oasis of calm and charm, a superb championship golf course just next door.
Raffles Hainan
WONDERFUL EXPERIENCE
NICE ROOM AND FOOD, THE SERVICE WAS HEARTWARMING. I'VE HAD A NICE HOLIDAY ESCAPE IN RAFFLES.
Well located. good service.
Especially thanks to Caroline Zhang. She helps us to quickly handle the unexpected issues.
Good stay
Milly is a good girl.Thank you.
Good stay
5 nights in the two bed room suite located on the 11th floor. Breakfast was satisfying, could have used a little more variety. The room was very clean and spacious, great for traveling with two children.
Joe did good job. Nice hotel, Nice view
非常好
great stay
Overall excellent - was a minor issue which was solved super efficient and quickly . Special note of praise to Joe Torres who was excellent in dealing with this
Lovely surroundings
The design of the hotel and it's gardens are lovely, so many trees and flowers help you to relax. The facilities could be updated, especially bathrooms and power outlets. Overall the cleanliness is ok, more attention to detail would be expected of a 5star hotel. In my room I found a cigarette behind the garbage bin, even after 2 days it was still there, although it was clearly visible. The beach is in my opinion one of the nicest in Sanya, since there are not many Hotels around it is also pretty quiet. The personell at the beach is very nice, bringing towels and water. The prices for coffee is ridiculous to be honest - who pays 58rmb for one Cappuccino? I would have ordered much more, if the prices would have been a bit more acceptable. The concierge team and reception team are very helpful and attentive. The shuttle bus to the airport and malls is very convenient. The apa treatment was also very nice, although here as well the prices are very high, especially when massages in nice locations outside can be had for about half or even less. Here I would have also booked much more if the prices would be more according to the local offers. The gym area is big and well equipped.
Well located good vibe excellent service
Everything was just good as expected, and our butler 陈文婷 was so considerate and took good care of us.
Beautiful garden design
The first impression is great as the hotel looks beautiful and exotic，the architect， the garden，the pool， and the beach，but I was a bit disappointed when entering the guest room， the room itself is very spacious，however，the decoration is a bit outdated and not in very good condition，there is a smell in the room，probably because the wooden furniture got corrupted by the humidity from the sea，no welcome fruit as promoted，no top-line cleaning product，everything in the guestroom is not good enough，need renovation for sure
Good stay. Friendly staff
Great experience. Would recommend to friends. Angelina Chen （陈文婷）is welcoming and thoughtful