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Guest Services FAQs

Raffles Makati is located at 1 Raffles Drive, Makati Avenue, Makati City in Metro Manila, Philippines. The hotel is situated in the centre of the city's business district, placing it in close proximity to cultural, lifestyle and financial hubs.

Raffles Makati is an all-suite hotel offering a thoughtfully curated range of amenities. These include a selection of signature restaurants and bars, access to a spa and fitness centre, and an outdoor pool.

Check-in is at 3.00pm, and check-out is at 11.00am.

The spa at Raffles Makati is located at the 4th floor of the hotel.

The Raffles Pool is located at the 9th floor of the hotel.

The fitness centre is located at the 4th floor of the hotel.

Raffles Makati is approximately a 15-20 minute drive from Ninoy Aquino International Airport. Airport transfers to and from the hotel may be arranged with our concierge, while taxis and rideshare services are also readily available for guests' convenience.

Raffles Makati offers airport transfers for guests, which may be arranged with our concierge prior to arrival or departure.

One (1) complimentary parking slot is available per room, on a first come first serve basis.  

Raffles Makati does not accommodate pets. We thank you for your understanding and would be pleased to assist with any other arrangements for your stay.

No cancellation charge applies prior to 18:00 (local time), up to 1 day prior to arrival. Beyond that time, the first night will be charged. At the same time, bookings under the Saver Rate and Romance at Raffles offers are fully non-refundable even if cancelled. 

Yes, Raffles Makati offers concierge services for all guests.

Suites with accessibility features are available at Raffles Makati. Inquiries and arrangements for specific accommodation requirements may be made by contacting our Reservations team upon booking a room. 

Ninoy Aquino International Airport is the closest airport to Raffles Makati. The hotel is approximately 15-20 minutes away by car from each of its three terminals.