PET POLICY &

FEE AGREEMENT

At Raffles Sentosa Singapore, we are pleased to extend a refined and welcoming experience to our guests travelling with pets. To ensure the comfort, safety, and enjoyment of all guests, the following Pet Policy and Fee Agreement applies.

    1. Acceptable Pets
Raffles Sentosa Singapore welcomes small to medium-sized domestic pets, with a maximum weight of approximately 25 kg per pet.
    ▪ A maximum of one (1) pet per villa is permitted. An exception of two (2) pets is allowed if they both are approximately 25 kg, combined. Each pet booking is subject to S$180++ per pet per night, and entitled to one set of complimentary pet amenities. Additional pet amenity box is chargeable at $180++.
    ▪ Raffles Sentosa Singapore reserves the right to refuse or remove any pet that displays excessive noise, signs of illness, or poses a safety or hygiene concern, including but not limited to biting, persistent barking, or inappropriate and aggressive behaviour in public areas.

    2. Reservation
Valid credit card details are required at the time of reservation. Cancellations can be made three (3) days prior to arrival without being subject to any cancellation fee.

    3. Damage Assessment
Guests are fully responsible for:
    ▪ Any damage caused by their pet to guest villas, furnishings, landscaping, or common areas.
    ▪ Any extraordinary cleaning required due to pet-related incidents.

    The hotel reserves the right to charge the holding credit card for any damage incurred. A minimum penalty charge of $1,000 will be incurred.

    4. Permitted Areas
    Pets are permitted in designated outdoor and villa areas only.
    Pets are strictly prohibited in:
    ▪ All food and beverage outlets (indoors), meeting rooms and event spaces, Raffles Sentosa Spa, wellness & fitness facilities, swimming pools and water features
In compliance with National Environment Agency (NEA) regulations, pets are not allowed in or near any food preparation or dining areas.

    5. Leashes & Supervision
    Pets must be leashed, carried, or secured at all times when outside the  villa. Pets may not be left unattended in public areas. Guests must maintain full control of their pet at all times.

    6. Housekeeping Access
    For the safety and comfort of both the pet and associates, Housekeeping will service the villa only when the pet is not present, or when the guest is present and the pet is leashed or secured.
 

    7. Insurance & Liability
    Guests must maintain personal liability insurance in reasonable amounts sufficient to cover injury, loss, or damage caused by their pet. The Hotel assumes no responsibility for illness, injury, or loss of pets during the stay.