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Guest Services FAQs

Raffles Boston is located at 40 Trinity Place, Boston, MA 02116.

Raffles Boston offers a refined collection of amenities designed to elevate every stay, including the legendary Raffles Butler service, a serene Guerlain Spa with a 20-meter indoor pool, and a state-of-the-art fitness center. Guests can enjoy five on-site restaurants and bars, a dramatic three-story Sky Lobby, and five luxurious event venues, including a ballroom with sweeping city views. Thoughtful touches such as 24-hour in-room dining and curated local partnerships ensure a seamless and highly personalized experience.

Check-in: 3:00 PM / Check-out: 12:00 PM

The Guerlain Spa at Raffles Boston offers the finest in treatments and amenities including individual and couples’ treatment rooms with hydrotherapy baths, private relaxation pods, refined saunas, and indulgent steam rooms, elevating the wellbeing journey. Enhancements include a 20-meter lap pool, hot tub, tropical rain showers, and state of-the-art fitness center.

Raffles Boston features a serene 20-meter indoor lap pool within the Guerlain Spa, offering a tranquil retreat above the city. Framed by refined design and a calming atmosphere, it invites guests to unwind, restore, and experience quiet luxury in the heart of Boston.

Raffles Boston features a state-of-the-art, 24-hour fitness center equipped with a curated selection of Technogym cardio and strength-training equipment, including treadmills, ellipticals, free weights, and functional training essentials. Designed with both performance and wellbeing in mind, the space offers a refined environment that allows guests to maintain their routines with ease and discretion at any hour.

While Raffles Boston does not feature a dedicated business center, a full suite of business services—including printing, copying, and scanning—may be seamlessly arranged through your dedicated Raffles Butler. Courier, mailing, and fax services are also effortlessly coordinated with nearby business facilities, ensuring every professional need is met with discretion, efficiency, and the signature elegance of Raffles hospitality.

By car or taxi (most direct):

Raffles Boston is approximately a 15-minute drive from Logan Airport. Exit the airport following signs for I-90 West via the Ted Williams Tunnel, then take Exit 22 toward Prudential Center/Copley Square. Continue onto Stuart Street, then turn right onto Trinity Place, where the hotel will be on your right.

 

By rideshare or taxi:

A taxi or rideshare offers the most seamless journey, typically taking 10–15 minutes depending on traffic, with direct drop-off at the hotel entrance.

 

By MBTA (subway):

Guests may take the Silver Line (SL1) from the airport to South Station, then transfer to a short taxi ride or the commuter rail/Back Bay stop, located just steps from the hotel.

Raffles Boston does not offer a scheduled airport shuttle; however, airport livery service can be arranged for an additional charge and may be arranged upon request. Guests are invited to inform us in advance should they wish for our team to coordinate this private transfer experience on their behalf.

Valet parking is available at Raffles Boston at a rate of $80 per night, per vehicle.

Pet companions of every size are warmly welcomed at Raffles Boston, where even our most discerning four-legged guests are received with thoughtful care. A pet fee of $150 per accommodation, per stay applies, while service animals are graciously exempt.

Reservations at Raffles Boston may be modified or canceled up to 48 hours prior to arrival.

Rather than a traditional concierge, Raffles Boston offers the signature Raffles Butler service—an elevated, highly personalized experience that blends the discretion and grace of a classic English butler with the efficiency of a personal assistant. Serving as a dedicated point of contact before, during, and after each stay, Raffles Butlers anticipate every need with a quiet attentiveness, delivering service that is as seamless as it is intuitive.

Raffles Boston is pleased to offer 15 thoughtfully designed accessible guest rooms and suites, each created to ensure comfort, elegance, and ease of movement without compromise.

The closest airport is Boston Logan International Airport.