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Guest Services FAQs

Raffles İstanbul is ideally located within Zorlu Center, offering immediate access to high-end shopping, dining, and the Zorlu Performing Arts Center for concerts and cultural events. Nearby, guests can explore neighbourhoods such as Beşiktaş and Ortaköy, stroll along the Bosphorus, or visit landmarks including Dolmabahçe Palace.

Raffles İstanbul offers a refined selection of amenities including spacious rooms and suites with private terraces, 24/7 personalised butler service, and a only Forbes Five-Star Spa in the city featuring treatments, pools, hammam, and wellness facilities. You can enjoy exceptional dining venues such as Isokyo for Asian flavours and Long Bar for signature cocktails in a vibrant setting.

Check-in at Raffles İstanbul starts from 15:00, and check-out is by 12:00.

If you’re arriving early or planning a later departure, we’ll always do our best to accommodate based on availability. Just let us know in advance or speak with our team during your stay.

Yes, Raffles Spa is a serene wellness space spanning over 3,000 m², offering a range of treatments, traditional Turkish hammams, saunas, and indoor pool facilities. All designed to help you relax and recharge during your stay.

Yes, Raffles İstanbul has both indoor and outdoor swimming pools.

The indoor pool, located within Raffles Spa, is available year-round and filled with natural daylight, while the outdoor pool on the terrace offers beautiful city views and is typically open seasonally.

Yes, Raffles İstanbul features a fully equipped fitness centre.

The bright and spacious gym is fitted with state-of-the-art Technogym equipment, free weights, and dedicated areas for Pilates and personal training, so you can easily keep up with your routine during your stay.

Yes, Raffles İstanbul offers a wide range of business and meeting services.

The hotel features several elegant meeting rooms, a grand ballroom, and dedicated event spaces supported by experienced planners and modern technology such as high-speed Wi-Fi and audiovisual equipment. Whether it’s a small meeting or a large conference, everything is designed to run smoothly and seamlessly.

Raffles İstanbul is conveniently located about 35–45 minutes from Istanbul Airport, depending on traffic. 

You can easily reach the hotel by taxi or private transfer for a smooth, door-to-door journey. Alternatively, the metro (to Gayrettepe) or airport buses to Zincirlikuyu offer convenient public transport options, both located close to the hotel. 

If you prefer a seamless arrival, the hotel team can also assist in arranging a private airport transfer in advance.

Raffles İstanbul does not offer a standard shared airport shuttle service.

Instead, the hotel provides personalised airport transfers, including private car or limousine services, which can be arranged in advance for a smooth and comfortable arrival.

For the best experience, it’s recommended to contact the hotel team ahead of your stay to organise your preferred transfer.

Yes, parking is available at Raffles İstanbul.

As the hotel is located within Zorlu Center, self-parking is available in the shopping centre’s car park, while valet parking is exclusively offered by the hotel. Both options are available at an additional charge, ensuring a convenient and seamless arrival experience.

Yes, Raffles İstanbul is pet-friendly and welcomes small dogs.

The hotel allows dogs up to 5 kg, provided they are well-trained and vaccinated. While there are a few restrictions in public areas, our team will be pleased to guide you, just let us know in advance so we can make the stay comfortable for both you and your pet.

Cancellation policies at Raffles İstanbul may vary depending on the rate or offer selected at the time of booking.

Flexible rates can typically be cancelled free of charge up to a few days prior to arrival, while promotional or prepaid rates may be non-refundable. For the most accurate details, we recommend reviewing your booking conditions or contacting our team directly. We will be pleased to assist you.

Yes, Raffles İstanbul offers a dedicated concierge service.

Our concierge team is always on hand to assist with everything from restaurant reservations and city recommendations to personalised experiences and special requests, ensuring your stay in İstanbul is as effortless and memorable as possible

Yes, Raffles İstanbul offers accessible accommodations and facilities.

Our hotel is designed to ensure comfort and ease for all guests, with accessible rooms and step-free access throughout many areas. Features such as wheelchair-accessible spaces, adapted bathrooms, and supportive in-room amenities are available, and our team is always here to assist with any specific requirements

The closest airport to Raffles İstanbul is Istanbul Airport (IST), located approximately 35–40 km away.

Sabiha Gökçen Airport (SAW) is another nearby option at a similar distance.

For convenience, Istanbul Airport is generally the preferred choice, offering the most direct and comfortable access to the hotel.

All rooms and suites feature Sealy Posturepedic Luxury mattresses, carefully selected to ensure a restful and comfortable sleep experience.

To ensure a comfortable and restful stay, our rooms and suites are fitted with a selection of bed types and sizes to suit different guest preferences:

King bed: 200 x 200 cm

Twin bed: 140 x 200 cm

Extra bed: 90 x 190 cm

Baby crib: 65 x 95 cm

Junior Suite single bed: 90 x 190 cm

Guests enjoying a spa treatment may also access the indoor pool, sauna, steam room, jacuzzi, relaxation areas, hot & cold experience zones, and adventure showers. Please note that fitness facilities are not included.

The signature scent of the Raffles Spa reception area is Green Mango.