Guest Services

Raffles Bali is located in Jimbaran, Bali, set on a hillside overlooking the ocean. The resort is approximately 20 minutes from Bali Ngurah Rai International Airport, offering convenient access while maintaining a private setting away from busier areas.

Raffles Bali offers amenities including private pool villas, dedicated butler service, dining venues, wellness facilities, and a heliport for convenient transfers across the island. Guests can also enjoy daily wellness activities, cultural experiences, and nature-based programmes within the resort, creating a well-rounded stay in Bali.

Check-in at Raffles Bali is from 3:00pm, and check-out is by 12:00 noon. Early check-in and late check-out may be arranged based on availability to support a more flexible stay in Bali.

Yes, Raffles Bali offers spa facilities where guests can enjoy a selection of treatments and wellness experiences. In addition to the spa setting, body massage and selected treatments can also be arranged in the privacy of your villa, supporting a more personalised wellness experience in Bali.

Yes, each villa at Raffles Bali includes a private swimming pool for a more personal experience. The resort also features a main infinity swimming pool overlooking the ocean, offering an additional setting for guests to relax and enjoy the coastal views in Bali.

Yes, Raffles Bali offers a fitness centre equipped for daily exercise. Personal trainer services and movement-based activities such as boxing are also available at an additional charge, alongside scheduled wellness sessions, supporting an active stay in Bali.

Raffles Bali does not have a dedicated business centre; however, each villa includes a working desk suitable for personal or light work needs. Meeting spaces and event support are also available for small gatherings, executive retreats, and corporate events in Bali.

Raffles Bali is located approximately 20 minutes from Ngurah Rai International Airport. Guests may arrange private transfers through the resort, and complimentary return airport transfers are available for guests who book selected room offers directly via the official website.

Raffles Bali does not operate a shared airport shuttle service. However, private airport transfers can be arranged, with complimentary return transfers available for guests who book selected room offers directly through the resort’s official website.

Yes, outdoor secured parking is available at Raffles Bali for guests staying at the resort or visiting for dining and events.

Raffles Bali does not generally accommodate pets. Guests are encouraged to contact the resort directly for specific requests or assistance.

The cancellation policy at Raffles Bali varies depending on the rate and booking conditions. Guests are advised to review the terms at the time of booking or contact the resort directly for further clarification.

Yes, Raffles Bali provides concierge support through its butler service, assisting with reservations, activities, and personalised arrangements throughout your stay in Bali.

Raffles Bali does not offer dedicated accessible accommodations; however, the resort can support certain accessibility needs. Guests are encouraged to contact the resort directly to discuss specific requirements and suitable villa options.

The closest airport to Raffles Bali is Ngurah Rai International Airport (Denpasar), located approximately 20 minutes from the resort.

One-Bedroom Villa at Raffles Bali can accommodate up to four guests, with two adults and two children under 12 sharing the existing bed alongside one extra bed, or up to three adults with an extra bed. This offers a flexible and family-friendly private pool villa stay in Bali.

At Raffles Bali, an additional guest charge of IDR 2,450,000++ per night applies, inclusive of breakfast at Rumari restaurant. Children below 12 years old are charged at 50% of the adult rate, offering a considered option for families planning a villa stay in Bali.

At Raffles Bali, each One-Bedroom Private Pool Villa can accommodate one baby cot or one extra bed. The Two-Bedroom Pool Villa can accommodate up to two extra beds, making it suitable for families or multi-generational groups seeking spacious villa accommodation in Bali.

A corkage fee of IDR 800,000++ per bottle applies for outside alcohol brought to Rumari or Loloan restaurant at Raffles Bali. Guests may also explore the curated selection of wines, champagnes, and cocktails available within the resort.

To maintain food safety standards and consistency across dining experiences, outside food is not recommended at Raffles Bali. The culinary team is able to accommodate dietary requirements, allergies, and special requests, ensuring meals are prepared with care during your stay in Bali.

Outside photographers are permitted at Raffles Bali for resident guests only, subject to a resort fee of IDR 2,000,000++ per hour at selected locations. The resort also offers a complimentary 30-minute in-house photography session per stay for all resident guests, with additional sessions available upon request.

At Raffles Bali, infants are defined as children below 2 years old, while children are classified as guests up to 11 years old. These categories determine applicable dining benefits and villa arrangements, supporting a family-friendly villa stay in Bali.

Raffles Bali offers dining benefits for children, where those aged 5 and below enjoy complimentary lunch and dinner from the Kids Menu. Children aged 6 to 11 years receive a 50% saving on the regular menu, supporting family dining during your stay in Bali.

Raffles Bali does not have a dedicated Kids Club; however, a selection of activities for children is available within the resort. These include nature-based experiences as well as cultural activities such as Balinese dressing, Canang Sari making, bracelet crafting, cookie decoration, and pizza making.

Yes, babysitting services are available at Raffles Bali through a trusted provider. Nannies are English-speaking, First Aid and CPR certified, and experienced with children. Services are available from a minimum of five hours up to fourteen hours per day, with one nanny able to care for up to three children, including activities and entertainment. Please book in advance.

Raffles Bali has received recognition from many of the world's leading travel, hospitality, architecture and sustainability organisations. The resort is a holder of Two MICHELIN Keys (2025 and 2026), recognising it as an exceptional hotel experience. 

Among its recent accolades, Raffles Bali was ranked#13 Top 100 Hotels in the World,#7 Best Resorts in Asia, and#4 Best Resorts in Indonesia in the Travel + Leisure World's Best Awards 2026, while also being included in the prestigious Travel + Leisure 500 World's Best Hotels list. The resort earned strong recognition from readers of both Condé Nast Traveler and DestinAsian, including#2 Best Resort in Indonesia in the Condé Nast Traveler Readers' Choice Awards 2026 and#2 Best Boutique Resort in the DestinAsian Readers' Choice Awards 2025.

Further recognition includes The 50 Discovery, as well as LA LISTE's World's Top 1000 Hotels, where Raffles Bali was awarded Three Crowns. The resort has also been ranked among the Top 50 Luxury Hotels in Bali and Top 100 Luxury Hotels Globally by Trip.Best. In 2025, Raffles Bali was recognised by the Asia Pacific Property Awards for Hotel Architecture, and received the International Sustainability Awards in both 2025 and 2026.

Alongside these achievements, Raffles Bali has maintained its commitment to responsible hospitality through Green Globe certification and participation in WWF Indonesia's Signing Blue programme since 2023.

Rumari, the signature restaurant of Raffles Bali, is recognised as one of Indonesia's leading dining destinations, celebrated for both its culinary programme and wine offering.

The restaurant has received international recognition through La Liste, where it is recognised as a Major Culinary Destination with Four Crowns, as well as inclusion in The 50 Discovery. It was also named among the 25 Best Restaurants in Indonesia by Travel + Leisure Tastemakers 2025/26 and recognised by Travel + Leisure's The Checkout List 2026, which highlighted Rumari Counter among 25 standout dining experiences across 17 countries.

Rumari's dining programme has also been recognised by Tatler Best 2026, which named it among the Best 20 Restaurants in Indonesia and awarded it Best-in-Class Restaurant: Best Service. Additional accolades include Best Eats – Fine Dining Category by FoodieS 2026, as well as Silver and Gold Awards from the Prestige Gourmet Awards in 2025 and 2026 respectively.

Its wine programme continues to receive international acclaim through the Wine Spectator Award of Excellence, held since 2022, and the Silver Star at the Star Wine List of the Year Southeast Asia 2026.

Located at the highest point of Raffles Bali, Rumari is also home to Indonesia's first Krug Ambassade, bringing together progressive Indonesian cuisine, exceptional hospitality and one of the country's most celebrated wine collections.