Guest Services

Raffles Bali is located in Jimbaran, Bali, set on a hillside overlooking the ocean. The resort is approximately 20 minutes from Bali Ngurah Rai International Airport, offering convenient access while maintaining a private setting away from busier areas.

Raffles Bali offers amenities including private pool villas, dedicated butler service, dining venues, wellness facilities, and a heliport for convenient transfers across the island. Guests can also enjoy daily wellness activities, cultural experiences, and nature-based programmes within the resort, creating a well-rounded stay in Bali.

Check-in at Raffles Bali is from 3:00pm, and check-out is by 12:00 noon. Early check-in and late check-out may be arranged based on availability to support a more flexible stay in Bali.

Yes, Raffles Bali offers spa facilities where guests can enjoy a selection of treatments and wellness experiences. In addition to the spa setting, body massage and selected treatments can also be arranged in the privacy of your villa, supporting a more personalised wellness experience in Bali.

Yes, each villa at Raffles Bali includes a private swimming pool for a more personal experience. The resort also features a main infinity swimming pool overlooking the ocean, offering an additional setting for guests to relax and enjoy the coastal views in Bali.

Yes, Raffles Bali offers a fitness centre equipped for daily exercise. Personal trainer services and movement-based activities such as boxing are also available at an additional charge, alongside scheduled wellness sessions, supporting an active stay in Bali.

Raffles Bali does not have a dedicated business centre; however, each villa includes a working desk suitable for personal or light work needs. Meeting spaces and event support are also available for small gatherings, executive retreats, and corporate events in Bali.

Raffles Bali is located approximately 20 minutes from Ngurah Rai International Airport. Guests may arrange private transfers through the resort, and complimentary return airport transfers are available for guests who book selected room offers directly via the official website.

Raffles Bali does not operate a shared airport shuttle service. However, private airport transfers can be arranged, with complimentary return transfers available for guests who book selected room offers directly through the resort’s official website.

Yes, outdoor secured parking is available at Raffles Bali for guests staying at the resort or visiting for dining and events.

Raffles Bali does not generally accommodate pets. Guests are encouraged to contact the resort directly for specific requests or assistance.

The cancellation policy at Raffles Bali varies depending on the rate and booking conditions. Guests are advised to review the terms at the time of booking or contact the resort directly for further clarification.

Yes, Raffles Bali provides concierge support through its butler service, assisting with reservations, activities, and personalised arrangements throughout your stay in Bali.

Raffles Bali does not offer dedicated accessible accommodations; however, the resort can support certain accessibility needs. Guests are encouraged to contact the resort directly to discuss specific requirements and suitable villa options.

The closest airport to Raffles Bali is Ngurah Rai International Airport (Denpasar), located approximately 20 minutes from the resort.

One-Bedroom Villa at Raffles Bali can accommodate up to four guests, with two adults and two children under 12 sharing the existing bed alongside one extra bed, or up to three adults with an extra bed. This offers a flexible and family-friendly private pool villa stay in Bali.

At Raffles Bali, an additional guest charge of IDR 2,450,000++ per night applies, inclusive of breakfast at Rumari restaurant. Children below 12 years old are charged at 50% of the adult rate, offering a considered option for families planning a villa stay in Bali.

At Raffles Bali, each One-Bedroom Private Pool Villa can accommodate one baby cot or one extra bed. The Two-Bedroom Pool Villa can accommodate up to two extra beds, making it suitable for families or multi-generational groups seeking spacious villa accommodation in Bali.

A corkage fee of IDR 800,000++ per bottle applies for outside alcohol brought to Rumari or Loloan restaurant at Raffles Bali. Guests may also explore the curated selection of wines, champagnes, and cocktails available within the resort.

To maintain food safety standards and consistency across dining experiences, outside food is not recommended at Raffles Bali. The culinary team is able to accommodate dietary requirements, allergies, and special requests, ensuring meals are prepared with care during your stay in Bali.

Outside photographers are permitted at Raffles Bali for resident guests only, subject to a resort fee of IDR 2,000,000++ per hour at selected locations. The resort also offers a complimentary 30-minute in-house photography session per stay for all resident guests, with additional sessions available upon request.

At Raffles Bali, infants are defined as children below 2 years old, while children are classified as guests up to 11 years old. These categories determine applicable dining benefits and villa arrangements, supporting a family-friendly villa stay in Bali.

Raffles Bali offers dining benefits for children, where those aged 5 and below enjoy complimentary lunch and dinner from the Kids Menu. Children aged 6 to 11 years receive a 50% saving on the regular menu, supporting family dining during your stay in Bali.

Raffles Bali does not have a dedicated Kids Club; however, a selection of activities for children is available within the resort. These include nature-based experiences as well as cultural activities such as Balinese dressing, Canang Sari making, bracelet crafting, cookie decoration, and pizza making.

Yes, babysitting services are available at Raffles Bali through a trusted provider. Nannies are English-speaking, First Aid and CPR certified, and experienced with children. Services are available from a minimum of five hours up to fourteen hours per day, with one nanny able to care for up to three children, including activities and entertainment. Please book in advance.