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Raffles
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Guest Services FAQs

Raffles Jakarta is located in the vibrant Kuningan district, Jakarta’s premier business and lifestyle hub. The hotel is directly connected to Ciputra World 1, offering convenient access to shopping, dining, and entertainment destinations.

Guests enjoy a range of refined amenities, including spacious suites, award-winning dining venues, a spa, fitness centre, swimming pool, and personalised butler service, all designed to deliver the legendary Raffles experience.

Check-in is available from 15:00, while check-out is by 12:00 noon. Should you require an early arrival or late departure, our team would be pleased to assist, subject to availability.

Yes, Raffles Jakarta features a tranquil spa offering a selection of bespoke treatments designed to rejuvenate the body and mind, delivered in an elegant and serene setting.

Yes, the hotel offers an outdoor swimming pool, providing a relaxing retreat with views of the city skyline, ideal for both leisure and quiet relaxation.

Yes, a well-equipped fitness centre is available for guests, featuring modern equipment to support a complete workout experience throughout their stay.

Raffles Jakarta provides comprehensive business services, including meeting rooms, event spaces, and dedicated support, ideal for corporate functions, conferences, and private events.

The hotel is approximately a 45–60 minute drive from Soekarno-Hatta International Airport, depending on traffic. Guests may arrange private transfers or taxis for a seamless arrival experience.

Airport transfers can be arranged upon request, offering guests a comfortable and personalised journey to and from the airport.

Yes, the hotel offers parking facilities for guests, ensuring convenience whether arriving independently or with a driver.

To ensure the comfort and wellbeing of all guests, Raffles Jakarta maintains a no-pet policy. We appreciate your understanding and would be pleased to assist with alternative arrangements if required.

Cancellation policies at Raffles Jakarta vary by room type and rate, with options for free cancellation on certain bookings and non-refundable rates on others. It is essential to check the specific conditions during booking, as policies are determined by the selected offer.

Yes, the concierge team is delighted to assist with personalised arrangements, from dining reservations to curated experiences, ensuring a seamless and memorable stay.

Accessible accommodations are available, thoughtfully designed to ensure comfort and convenience for all guests. We recommend contacting the hotel in advance for specific requirements.

The closest airport is Halim Perdanakusuma International Airport, located approximately 30 minutes from the hotel, while Soekarno-Hatta International Airport serves as the main international gateway.

Raffles Jakarta offers a collection of elegantly appointed suites, each thoughtfully designed with generous living spaces and refined interiors. Every suite is complemented by the legendary Raffles Butler service, ensuring a personalised and seamless stay experience.

The hotel presents a selection of distinctive dining venues, from all-day dining to refined patisserie and bar experiences. Each venue reflects Raffles’ culinary artistry, offering a blend of local inspirations and international flavours in an elegant setting.